FREQUENTLY ASKED QUESTIONS

Can I have items held to combine and save on shipping?


Because I list a few times each week, you can have your items held to combine and save on shipping. I can combine items for up to 30 days and ship them all together. If you would like this option, please contact me or use the option to "add a note" during checkout. You will only need to pay for one shipping charge and I will refund you for any additional shipping charges on additional orders shipping to you in the same box.




What is your return policy?


I want you to be happy with your purchase and I do accept returns. Please contact me within 3 business days of receiving your item(s) for return instructions. Shipping charges (both from me and to me) are non-refundable.




Where can I see your feedback?


I have sold almost 3000 cabochons on Etsy in the past two years. You can view my previous Etsy sales and feedback history here.




Do you take custom orders?


I am not currently taking any custom orders. The nature of this business makes that very difficult to do, as every piece of stone is different than the one before.




What types of payment do you accept?


I accept payments through Paypal. You do not need to have a Paypal account to check out with the Paypal cart system. You are able to use any type of debit/credit (or your own Paypal account funds) to pay for your items.





Contact Lisa

Step by Step Developmental Therapy & Tutoring  |  16W241 S. Frontage Road, Suite 35  |  Burr Ridge, IL 60527  |  630-326-8426

Copyright 2019 Step by Step Developmental Therapy & Tutoring.  All Rights Reserved.